The operators of this website are very concerned about the protection of the personal data that are processed as a result of your visit to our website. Your data are protected within the legal provisions of the General Data Protection Regulation (GDPR), the German Telemedia Act (Telemediengesetz TMG) and other pertinent data protection laws. Below you will find information on which data are collected during your visit to our website and how these data are used. Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
1. RESPONSIBLE PARTY
The party responsible for processing data on this website in accordance with the Data Protection Regulation is:
Dutch Deutsch Handelsagentur
Tel. +31 543-234416
Inhaber: Sandra Kemkens
Chamber of Commerce Arnhem (NL): 62156977
2. PROCESSING OF DATA
2.1. PERSONAL DATA AND LOG FILES
The objective of data security is the protection of personal data. Pursuant to Art. 4, 1 of GDPR, personal data means any information to an identified or identifiable natural person. This includes such information as your name, postal address, e-mail address or telephone number, or possibly even user data such as your IP address. Every visit to our website and every link to a file that is clicked on the site is recorded in server log files. These are stored for internal system-related and statistical purposes. They include:
the name of the retrieved file,
date and time of access,
data volume transmitted,
notification of successful request,
the web browser,
domain of the accessing computer,
operating system used,
No further personal data will be processed by us, unless you provide this information voluntarily, for example within the framework of an inquiry. Your personal information will not be shared with any third parties without your express consent.
2.2. RIGHT TO INFORMATION, RECTIFICATION AND ERASURE OF DATA
Upon request, you have the right to receive free information about your personal data that is stored with us, e.g. its origin, recipients and purposes for processing these data. Furthermore you have the right to require us to rectify any inaccurate personal data we hold about you, restrict the use of these data or have these data deleted, unless legal retention periods specify otherwise.
2.3. CONSENT AND REVOCATION RIGHT
Once you have given us permission to use your data, you can revoke your consent at any time. A simple notification from you will suffice.
2.4. RIGHT OF OBJECTION AND RIGHT TO FILE COMPLAINTS
Right of objection
You have the right to revoke your consent for the permitted processing of your data for personal reasons. A simple notification from you in which you demonstrate your grounds for revocation of your consent will suffice.
Right to file complaints
You have the right to file complaints with a supervisory authority for data protection, if you are of the opinion that the processing of your personal information is in breach of the General Data Protection Regulation.
2.5. STORAGE OF ACCESS DATA IN SERVER LOG FILES
You can visit our website without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, the date and time of the retrieval, the amount of data transferred and the requesting provider. These data are evaluated solely to ensure trouble-free operation of the site and to improve our offer and do not allow us to draw any conclusions about you.
2.6. DATA COLLECTION AND USAGE FOR CONTRACT PERFORMANCE AND FOR OPENING A CUSTOMER ACCOUNT
We collect personal information if you voluntarily provide it to us as part of your order or when contacting us (e.g. via our contact form or e-mail) or when opening a customer account. Which data are collected, can be seen from the respective input forms. We use the data provided by you to fulfil the contract and process your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to further data use, which is permitted by law and which we inform you about below. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a dedicated link in the customer account.
2.7. DATA TRANSFER FOR PERFORMING THE CONTRACT
To perform the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. These service providers are carefully selected by us, conform to the statutory provisions and are obliged by contract to comply with all pertinent data protection regulations. We use external payment service providers whose platforms can be used by us and by users to execute payment transactions. We use the service of payment service providers on the basis of Art. 6, 1. (b) GDPR in the course of performing contracts. We also use external payment service providers on the basis of our legitimate interests in accordance with Art. 6, 1. (b) GDPR in order to offer our users effective and secure payment options. The data processed by the payment service providers include existing data such as name and address, bank details such as account numbers or credit card numbers, passwords, TANs and check sums as well as contractual, totals and consignee-related details. These details are required in order to perform the transactions. However, the data entered are processed only by the payment service providers and stored by them. That means that we receive no information about bank accounts or credit cards but only information confirming payment or about failure to receive payment. Under certain circumstances, the data are transmitted by the payment service providers to credit reference agencies. This purpose of this transmission is to check identity and creditworthiness. To this purpose, we refer you to the general business terms and conditions and privacy policies of the payment service providers. The payment transactions are governed by the general terms and conditions of business and privacy policies of the relevant payment service-provider, which can be retrieved on their relevant websites or transaction applications. We also refer to the latter with regard to further information and to exercise the rights of revocation, to information and other rights of data subjects. Moreover, we disclose personal data to third parties only if
– we are entitled or obliged to do so under statutory provisions or under official or court orders to disclose data or
– you have given us your express consent to disclose your data.
2.8. USE OF DATA WHEN REGISTERING FOR E-MAIL NEWSLETTERS
The following section provides information about the contents of our newsletter as well as the subscription, delivering and statistical evaluation methods and also your right of revocation. By subscribing to our newsletter, you agree to receive it and allow the methods described. Content of the newsletter: We send out newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or a legal permission. Insofar as the contents of a newsletter are concretely described upon subscription, they are decisive for the user’s consent. Our newsletters also contain information about our products, offers, promotions and our company.
Double opt-in and logging: Subscription to our newsletter is done in a so-called double-opt-in procedure. In other words, upon subscribing, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with another’s e-mail address. Newsletter subscriptions are logged to prove the subscription process is in compliance to the legal requirements. This includes storage of the subscription and confirmation time, as well as your IP address. Changes to your data stored with the delivery service provider will also be logged. The delivery of the newsletter and the success measurement are carried out on the basis of the recipients’ consent according to Art. 6. 1, (a), Art. 7 GDPR in conjunction with Art. 7. 2, No. 3 Unfair Competition Act (Gesetz gegen den unlauteren Wettbewerb, UWG) or on the basis of the legal permission pursuant to Art. 7. 3 UWG. Logging of the subscription process is based on our legitimate interests in accordance with Art. 6. 1, (f) GDPR and serves as confirmation of the recipient’s consent to have the newsletter sent. Our interest lies in the use of a user-friendly and secure newsletter system, which serves both our business interests and the expectations of the users and also allows for confirmation of your consent.
Cancellation/revocation: You can unsubscribe to our newsletter at any time, i.e. revoke your consent. You will find a link to the cancellation form at the end of every newsletter. We may save submitted e-mail addresses for up to three years based on our legitimate interests before we delete them to provide proof of prior consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for cancellation is possible at any time, provided that at the same time the former existence of your consent is confirmed.
2.9. USE OF DATA FOR POSTAL ADVERTISING AND YOUR RIGHT OF OBJECTION
In addition, we reserve the right to save your first and last name, mailing address and, as far as we have received this additional information from you as part of the contractual relationship, your title, academic degree, year of birth and occupation, branch or business name, in summarized lists and use for our promotional purposes, for example to send interesting offers and information about our products by letter. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.
3. COOKIES, WEB ANALYTICS AND ONLINE MARKETING
In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.
3.2. USE OF GOOGLE (UNIVERSAL) ANALYTICS FOR WEB ANALYTICS
Based on our legitimate interests (i.e. interest in the analysis, optimization and commercial operation of our website pursuant to Art. 6. 1, (f) GDPR) we use Google (Universal) Analytics, a web analytics service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods that allow you to analyse the use of the website, such as so-called “cookies”, text files that are stored on your computer. Google uses this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering, and to provide us with further services related to the use of this online offering and internet usage. In this case, pseudonymous user profiles may be created from the processed data. We use Google Analytics to display advertisements displayed within Google and its affiliate advertising services, only to those users who have shown an interest in our online offering or who have certain characteristics (such as interests in specific topics or in certain products determined by the websites they visit) that we submit to Google (so-called “remarketing audiences” or “Google Analytics audiences”). With remarketing audiences, we also want to make sure that our ads are in line with the potential interest of our users.
The generated information about your use of our website is generally transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address will be shortened prior to transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The anonymized IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google. The personal data of our users are deleted or anonymized after 14 months. You can prevent the collection of the data (including your IP address) generated by the cookie and related to your use of the website from Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
3.3. USE OF GOOGLE ADWORDS AND GOOGLE TAG MANAGER
Our website uses Google AdWords and Google Tag Manager for purposes of creating online advertising that is oriented to the personal interests and location of the user. These services enable us to draw the attention of visitors on our website to the advertising campaigns for our products on the external websites of our partners. This type of advertising is completely anonymous. Ads are displayed on the websites of our partners using Google AdWords and Google Tag Manager, which use DoubleClick cookie technology to recognize your data from past visits to our website. Google collects and stores these data. Our advertising partners do not receive any information about data that are stored in the cookie. Aside from the IP address of the accessing computer, the cookie stores an ID number which tells Google how often you have visited which web pages. Aside from the IP address, no other personal data such as e-mail addresses, company names or telephone numbers are stored in the cookie. Cookie-related data are not merged with any personal data in user profiles. Users can disable DoubleClick remarketing pixels via a link to the opt-out page for DoubleClick or on the consumer opt-out page of the Network Advertising Initiative (NAI).
3.4. USE OF GOOGLE MAPS
4. DATA SECURITY
We use technical and organizational security measures to protect your data from unauthorized access to the fullest extent possible. In order to prevent any misuse, loss or destruction of your data by third parties, any information we receive from you is transmitted in encrypted form and secured with an SSL (Secure Socket Layer) certificate. You can tell whether a page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser, and by the “https” prefix in the address. We save your data exclusively on servers in member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
5. ONLINE PRESENCE ON SOCIAL MEDIA
6. RIGHT TO INFORMATION AND CONTACT
You have the right to free information on the data stored about us as well as a right to correct, block or delete this data. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of any given consent or objection to a particular use of your data, please contact us directly using the contact information in our legal notice.
7. LINKS TO OTHER WEBSITES